Top Remote Customer Success Jobs in Charlotte, NC

As an Epicor ERP Specialist, you will analyze, define, and implement Epicor ERP in a multi-site environment. You'll support users, improve business processes, maintain ERP systems, and generate BI reports and dashboards. The role involves collaborating with business leaders, providing training, and ensuring quality delivery of new functionalities.

The Logistics Management Specialist will provide professional, technical, and administrative support focusing on logistics program activities for the Defense and Security Sector. Responsibilities include planning, developing, and executing logistic programs, coordinating efforts of subcontractors, resolving logistics issues, and compiling data for standardization and interchangeability of parts.

The SharePoint Specialist will provide technical and administrative support, particularly in developing and managing SharePoint sites, pages, content, forms, and workflows. The role requires creating custom applications and involves gathering requirements, writing test scripts, and coordinating work using collaboration tools.

The Contract Support Specialist will provide technical and administrative support services for Defense and Security clients, focusing on reviewing contract packages, conducting market research, preparing reports, and managing documentation in compliance with FAR. The role requires maintaining logs and automated systems to assist in internal and external reporting, as well as processing FOIA and Privacy Act requests.

The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.

The Regional Customer Support Specialist supports Natera’s Oncology division by delivering exceptional service to medical professionals and patients, managing orders, alleviating issues, and communicating effectively to ensure timely results. This role necessitates problem solving, organization, and knowledge of oncology tests, while maintaining professionalism in escalated situations.

The Regulatory Affairs & Quality Specialist ensures compliance with ISO standards and regulations, manages QMS documentation, conducts audits, and provides training. The role includes improving quality management systems and participating in special projects aligned with organizational goals.

As a Customer Support Specialist at Calendly, you will be the first point of contact for customers, providing solutions and enhancing their experience. Your responsibilities include resolving support tickets via Live Chat, Phone, or Email, maintaining expert product knowledge, and participating in support initiatives to meet both individual and team metrics.

As an L1 Technical Support Engineer, you will provide exceptional product support in cybersecurity within a fast-paced SaaS environment. Responsibilities include troubleshooting client-reported issues, maintaining response and resolution SLAs, and collaborating effectively with team members and other support levels to ensure customer success.