Seeking a Sr. Program Manager at ID.me to enhance the member experience for identity products by identifying and addressing friction points, improving KPIs, and driving positive product changes. Collaborate with cross-functional teams to drive improvements in issue resolution rate and customer satisfaction. Requires strong analytical skills and a focus on customer experience.

ID.me is seeking a Sr. Program Manager to lead the Voice of Member program, drive CSAT and insights strategy, and provide valuable insights into member pain points. The role involves partnering cross-functionally and reporting to the Sr. Manager of Member Experience in Tysons, VA.