The Director of ServiceNow Product Delivery leads the planning, management, and administration of the ServiceNow platform. This role involves overseeing the Platform Delivery Team, ensuring alignment to business strategy, enhancing user experience, and managing vendor relationships. The individual must exhibit strong leadership, technical expertise, and communication skills while optimizing platform usage and promoting innovation.

The Head of Strategy & Planning will drive product innovation, collaborate with stakeholders, oversee budget and resource allocation, and lead change management efforts to ensure organizational goals align with strategic priorities and drive sales success.