Top Customer Success Jobs in Portland, ME

The Supervisor Customer Care is responsible for monitoring call activity, ensuring staffing levels, reviewing agent performance, and providing coaching and training. This role also involves managing daily schedules, handling escalated calls, and collaborating with training teams to improve agent performance in a fast-paced e-commerce environment.

As a Provider Client Manager, you will co-manage a portfolio of provider clients, support product enhancement requests, conduct data analysis, maintain client relationships, and collaborate with various departments to exceed client needs while promoting Cedar's values.

The Patient Advocate serves as the liaison between patients and healthcare providers, managing communications through calls, chats, and emails. Responsibilities include handling inquiries, managing billing processes, facilitating payment follow-ups, and meeting performance metrics related to patient satisfaction and collections.

The Sr. Cloud Support Engineer provides post-implementation support for SailPoint's Identity as a Service solutions, working closely with customers and internal teams to troubleshoot and resolve complex technical issues related to IdentityNow. Responsibilities include ticket management, customer communication, and knowledge sharing.

In this role as a Technical Advocate, you will educate and empower the SailPoint Community, delivering educational content through webinars, articles, and courses. You will collaborate with various teams to align educational offerings with product features and help shape certification materials, all while maintaining expert-level knowledge of the Identity Security Cloud platform. Your strong communication skills will be essential for engaging with a diverse audience.