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Top Customer Success Jobs in Pensacola, FL
As a Senior Support Engineer, you will provide customer support for GitLab's products by resolving technical issues, collaborating with engineering teams, and contributing to documentation. You will work with both self-managed and SaaS customers to understand their challenges and enhance their experience. This role involves proactive advocacy, support ticket management, and involvement in feature development and bug fixing.
The Client Engagement Manager will build relationships with utility partners, lead grid monitoring projects, and ensure customer success by implementing technology solutions. Responsibilities include developing account plans and collaborating with teams to enhance offerings and meet business objectives.
The Associate Product Support Engineer provides support to customers using the Workiva platform, troubleshooting issues via phone, chat, or tickets and ensuring effective problem resolution. Responsibilities include managing inquiries, maintaining professionalism, documenting activities, and enhancing knowledge base resources to improve customer self-service.
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As an entry-level Help Desk Specialist, you will provide remote technical support during weekend shifts, troubleshoot IT-related issues, and maintain documentation. You will ensure seamless operation of platforms like Okta and Google Workspace, deliver customer service, and recommend process improvements.
As the InRide Support Team Lead, you'll co-lead a remote team of InRide Specialists, manage performance metrics, conduct training, and ensure exceptional customer support. You'll also handle escalated issues, monitor support volume, and identify operational improvements.
As a Client Success Coordinator for Doximity, you will support hospital accounts, execute marketing campaigns, improve communication processes, and partner with internal teams to promote client retention. Your role requires exceptional communication skills, a detail-oriented mindset, and the ability to manage multiple projects effectively.
As a Senior Customer Success Manager, you will serve as the primary contact for customers, driving product adoption, satisfaction, and retention through relationship building and consultative engagement. You'll analyze product usage, provide demos, manage escalations, and partner with internal teams to enhance customer experience and grow revenue.
As a Senior Customer Success Manager at Ontra, you will manage relationships with enterprise clients in the financial services sector. Your responsibilities include developing adoption plans, conducting strategic reviews, promoting customer retention, and acting as the voice of the customer within the organization, while guiding clients to achieve their desired outcomes using Ontra's SaaS solutions.
As a Customer Service Representative, you will be the main contact for clients, providing caring support throughout their journey in financial hardship programs. You will handle high-volume calls, resolve issues, and maintain positive client relationships while ensuring compliance with company standards.
The Service Specialist provides technical support to merchants using Tempus solutions, focusing on customer service and issue resolution. Responsibilities include investigating service-related problems, defining and implementing processes, and coordinating activities across service areas. The role requires effective management of customer technical support cases and training on software and hardware functions.
Top Companies in Pensacola, FL Hiring Customer Success Roles
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