Top Customer Success Jobs in Pensacola, FL
The Senior Support Engineer will work closely with customers to resolve complex support issues, advocate for their needs, and collaborate with various teams to enhance product features and documentation. They will manage support cases from self-managed GitLab and SaaS clients, contribute to incident management, and participate in the hiring process.
The Team Manager of Enterprise Customer Success leads a team of Customer Success Managers, focusing on customer retention, growth, and satisfaction. Responsibilities include coaching talents, managing performance, implementing tools for efficiency, and preventing customer churn by addressing escalated issues. This role requires strategic collaboration across departments and engagement with customers to ensure their success.
The Commerce Automation Specialist II is responsible for designing and managing data-driven workflows, performing troubleshooting of automation issues, writing technical documentation, and conducting user acceptance testing for new features. This role requires collaboration with various teams to support the Commerce buyer's journey through effective data systems integration.
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As a Remote Roadside Assistance Customer Service Representative, you will provide empathetic support to customers facing roadside emergencies. You will assess and resolve their situations, ensuring they feel safe and supported while guiding them through challenges such as towing and flat tires.
The Customer Success Manager at Arcadia manages non-enterprise client accounts, ensuring data quality and client satisfaction. Responsibilities include troubleshooting technical issues, leading product training, coordinating project timelines, and fostering long-term client relationships to drive success. They work closely with internal teams to meet client goals and resolve issues effectively.
The Accounting Success Manager at FloQast is responsible for enhancing customer satisfaction and engagement, managing training and education, building relationships with clients, analyzing metrics, and driving account growth through strategic guidance and solutions. The role requires strong communication skills and the ability to handle multiple projects while providing technical support and advocating for customer needs.
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The Operations Manager will oversee strategic projects across Garner's Concierge functions, leveraging data analysis and process mapping to create efficient workflows. This role involves managing a high-performing team, solving complex operational issues, and working with diverse stakeholders to enhance service delivery and operational effectiveness.
The Deal Operations Specialist at OpenX is responsible for managing operational tasks and performing data analyses related to programmatic campaigns. This role involves building audience packages, managing deals, troubleshooting performance issues, and optimizing campaign strategies based on client needs.
The Customer Experience Associate at Nourish will provide exceptional support to customers through various platforms, troubleshoot issues, document interactions in CRM systems, and collaborate with teams to improve services. This role focuses on delivering empathetic customer service and ensuring satisfaction with Nourish's nutrition platform.
The Customer Support Associate provides assistance to customers by handling inquiries and enhancing their experience. This role involves supporting calls, chats, and emails, resolving customer issues, and collaborating with team members to improve service quality.
The Sr. Support Training Associate will enhance training quality and team performance by collaborating with the Customer Support team and cross-functional teams. Responsibilities include developing training content, improving team efficiency, becoming a subject matter expert on products, identifying pain points, advocating for customers, and continuously seeking process improvements.
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