Top Customer Success Jobs in Orlando, FL

Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.

The Senior Client Success Specialist at CDW is responsible for advocating for clients to ensure they achieve strategic business outcomes and derive maximum value from managed cloud services. This role involves building strong relationships, driving client satisfaction, managing client portfolios, analyzing data for ROI, and collaborating with internal teams to address client needs.

The Customer Success Manager will build and maintain customer relationships to drive product adoption and expansion. They will act as a trusted advisor, develop success plans, track customer health, and collaborate with cross-functional teams to assist in customer retention and product feedback.

The Enterprise Customer Success Manager at Monte Carlo will lead client relationships from onboarding to value realization, collaborating with account executives to ensure customer satisfaction and growth. Responsibilities include business reviews, stakeholder management, and promoting product adoption through best practices, while maintaining account health and identifying new opportunities for expansion.

As a Senior Customer Success Manager at CrowdStrike, you will help customers maximize their investment in LogScale and Next-Gen SIEM products. Responsibilities include fostering customer relationships, driving product adoption, managing renewals, conducting business reviews, and advocating for customer needs internally. Strong customer service and problem-solving skills are essential for success in this role.

The Senior Manager of Client Success will lead a team to drive measurable outcomes for clients by enhancing employee financial wellness. Responsibilities include managing client relations, developing retention strategies, and overseeing team performance to achieve KPIs and success plays. This role involves significant collaboration with sales, marketing, and leadership to enhance customer satisfaction and retention.

The Client Success Manager at Ylopo is responsible for managing client relationships, providing high-quality support, and enhancing client retention by identifying upsell and cross-sell opportunities. This role involves addressing escalated issues, collaborating with teams, and ensuring clients are well-informed about the product offerings.

The Head of Customer Success manages key commercial relationships and leads a team supporting Vetcove’s largest pharmaceutical manufacturer partners. Responsibilities include strategy development, performance reviews, client engagement, and process optimization to enhance team and account performance.

As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.

The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.

As a Customer Success Manager I at Luxury Presence, you will enhance client satisfaction by managing a portfolio of Side Partnership clients, developing engagement strategies, and leading educational webinars to empower users of the platform. You will collaborate with cross-functional teams and utilize data-driven approaches to drive customer success and product adoption.

The Customer Success Manager at YCharts will build relationships with clients, understand their investment strategies, and ensure they effectively utilize the company's cloud-based software. The role involves onboarding clients, providing ongoing support, and collaborating with internal teams to improve client experiences and drive product adoption.

As a Customer Success Manager at Zone & Co, you'll build and maintain relationships with SMB clients, ensuring they receive maximum value from products and services. You'll monitor customer health, identify upsell opportunities, troubleshoot issues, and advocate for customer needs, leading to increased satisfaction and engagement.

The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.

As a Customer Success Manager, you'll collaborate with internal teams and customers to drive value by establishing success metrics, engaging customers, and uncovering growth opportunities. You'll be responsible for managing strategic accounts in industries like Financial Services and Fashion/Retail, ensuring high adoption of Persado’s platform and leading communications with clients.

As a Senior Customer Success Manager at Superhuman, you will manage a portfolio of Mid-Market accounts, ensuring successful onboarding, product adoption, and customer satisfaction. You will work to define best practices, advocate for customer needs, and drive retention and expansion efforts while providing insights to the Product team.

The Customer Success Manager engages with customers to ensure they maximize the value of the platform. Responsibilities include driving engagement, managing accounts from onboarding to renewal, anticipating customer needs, and using tools for measuring customer experience. The CSM acts as a trusted adviser, facilitating adoption of best practices and strategic recommendations.