Top Operations Jobs
The Delivery Manager oversees managed services accounts by acting as the main client contact, ensuring service delivery meets expectations, managing escalations, preparing reports, and facilitating communication across departments to resolve issues and enhance service quality.
The Support Manager will oversee the management of the CIC environment within Cleo B2B Cloud systems, respond to incidents, troubleshoot customer issues, investigate data-related EDI issues, and ensure timely resolution and escalation of critical issues while collaborating with internal departments.
The Technical Solutions Manager will be the client's primary point of contact and accountable for the customer's support experience. Responsibilities include managing general functions, ensuring SLAs and contract expectations are met, addressing follow-up items, and coordinating across stakeholders.
The Support Shift Lead is responsible for providing leadership and guidance to support teams, managing issues and service requests, tracking ticket progress, onboarding new personnel, managing customer relationships, and ensuring SLA requirements are met. Requires 3+ years of experience leading a technical support team in a cloud environment.
The Escalation Manager oversees escalation management procedures and coordinates prompt customer support for SaaS customers, aiming to increase customer satisfaction. Responsibilities include serving as a point of escalation, monitoring cases, overseeing implementation handoffs, analyzing escalation volumes, and building customer relationships. Qualifications include a bachelor's degree and 3+ years of managing a technical support team in a cloud environment.
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