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Top Customer Success Jobs in New York City, NY
Legal Tech • Social Impact • Software
The Director of Customer Success will build and lead the Customer Success department, focusing on customer satisfaction, retention, and profitability. Responsibilities include developing customer success strategies, measuring KPIs, collaborating with teams, leading a Customer Success team, and conducting client reviews, while also traveling up to 30% for meetings and conferences.
Top Skills:
Account ManagementAnalytical SkillsCrm ToolsCustomer EngagementCustomer SuccessData-Driven Decision-MakingKpi MeasurementLeadershipStrategic Planning
Semiconductor
As a Technical Adoption Manager, you will assist customers in effectively adopting VMware Cloud Foundation by providing guidance and recommendations. Your responsibilities include collaborating with account teams, assessing technical needs, delivering technology roadmaps, and fostering long-term customer relationships to ensure their success with VMware solutions.
Top Skills:
Aria AutomationAria OperationsHcxInfrastructure SddcNsx NetworkingVmware Cloud FoundationVsphere
Healthtech • Social Impact • Transportation • Telehealth
The Device Support Specialist provides exceptional customer service by managing technical support inquiries via phone, email, and help desk systems. The role involves troubleshooting basic technical issues, documenting interactions, and collaborating with team members to resolve customer concerns. Focus is on understanding technology and educating clients about their devices.
Top Skills:
CommunicationCustomer ServiceDocumentationProblem-SolvingTechnical Support
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Financial Services
As a New Business Case Manager at Pacific Life, you will provide exceptional customer service, operations support, and problem resolution. Your role includes gathering information about products, reviewing customer inquiries, and navigating multiple operational systems to resolve issues efficiently.
Top Skills:
Customer ServiceExcelMicrosoft OutlookMicrosoft WordProblem Resolution
Information Technology
The Senior Customer Engineer will serve as the primary technical support to customers, translating their requirements into product specifications for the R&D team. Responsibilities include participating in product design, ensuring product quality through testing, and providing technical support and troubleshooting. The role requires strong technical knowledge in 4G/5G technologies and networking, along with excellent communication skills for customer engagement.
Top Skills:
4G5GBatch ScriptingcontainersDockerLinuxNetworkingPcapQxdmShell ScriptingTcp/IpTest AutomationVirtual MachineWindowsWirelessWireshark
Fitness • Healthtech • Payments • Software
The Client Implementation Specialist will provide custom software integrations and support for clients, including installation, troubleshooting, and training on DataTrak. They will manage customer relationships, execute project development support tasks, and provide effective communication between various teams and clients.
Top Skills:
ActAdobe AcrobatAdobe IndesignAdobe PagemakerAdobe PhotoshopAphelionDatatrakExcelIseries I740Microsoft Sql ServerWindowsMicrosoft WordMs AccessOracleOutlookParadoxPervasiveSharepointSybaseTechnet
HR Tech • Insurance • Analytics • Consulting
The Quality Assurance Specialist will assess insurance marketing presentations for accuracy, conduct quality assessments, report results, work with various departments to address quality issues, maintain organized records, generate performance scorecards, and identify areas for process improvement.
Top Skills:
CRMD365ExcelQa Tools
Software
As a Customer Engineer at BrowserStack, you will assist clients in utilizing our software testing platform effectively, helping to troubleshoot issues and ensure a smooth user experience. You will engage directly with customers to provide solutions and enhance their understanding of our products.
Consumer Web • Marketing Tech • Social Impact • Software • Financial Services
The Client Strategy Lead at Beam will analyze data to deepen partnerships, optimize client-facing products, and manage key projects while enhancing internal processes. This role requires strong analytical skills and client engagement experience to drive revenue and social impact.
Top Skills:
Analytical Problem-SolvingClient EngagementData AnalysisExcelProject ManagementRelationship ManagementSQL
Software • Web3
The Head of Customer Support will define and lead the support function at StackBlitz and Bolt.new, focusing on customer retention and satisfaction. Responsibilities include building a high-performing team, optimizing support operations with AI solutions, and collaborating cross-functionally to enhance the customer experience.
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Top Companies in New York City, NY Hiring Customer Success Roles
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