Top Customer Success Jobs in New York City, NY

The Mortgage Customer Outreach Specialist collects on delinquent mortgage loans by initiating contact with consumers in early default stages. They assess consumer financial situations, arrange repayment plans, adhere to compliance regulations, handle inbound calls regarding mortgage products, and address problematic account situations. They also maintain audit standards and promote a diverse work environment.

As a Client Success Director, you'll oversee client relations, ensuring satisfaction and growth while analyzing metrics to enhance client success. Responsibilities include relationship management, strategy development, advocacy, and issue resolution, along with supporting cross-selling and upselling efforts to increase client retention and revenue.

The Technical Support Engineer will provide exceptional customer support by troubleshooting technical issues related to JavaScript, APIs, and digital marketing tools. This involves guiding clients on product implementation, resolving complex problems, and ensuring customers maximize their use of Tealium's services. The role requires a strong technical background and exceptional communication skills to deliver tailored solutions and enhance customer satisfaction.

As a Success Engagement Manager, you will drive student success through outreach, personalized coaching, and strategic initiatives. Your role includes managing SMS communication, delivering video coaching, and supporting admissions outreach to enhance student engagement and progress. Collaboration with cross-functional teams to improve workflows and outcomes while maintaining a strong focus on student satisfaction and business objectives is essential.

The Auto Claims Representative is responsible for evaluating and resolving first and third-party auto claims, conducting investigations, negotiating claims, handling damages, and ensuring compliance with best practices. Excellent customer service and communication skills are essential.

The Mortgage Customer Outreach Specialist collects payments from borrowers in early stages of mortgage delinquency. Responsibilities include initiating contact, assessing repayment abilities, handling inbound calls, ensuring compliance with regulations, and resolving account issues. The role requires effective communication and customer service skills.

As a Customer Engagement Specialist at Paper, you will promote brand awareness and facilitate engaging educational sessions to drive student adoption across district communities. You will train teachers on Paper's platform, build relationships with key stakeholders, and support grassroots teacher education initiatives.