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Top Customer Success Jobs in New York City, NY
Logistics • Software
The Customer Support Coordinator at FORTNA focuses on emergency on-site support and normal service coordination. Responsibilities include managing service orders valued at over $3 million annually, assisting in service quotes, and supporting the remote support team during emergencies. The role requires availability 24/7 for on-call emergency dispatch.
Top Skills:
BillingDispatch ManagementQuotingService Coordination
Healthtech
The IR Coding Specialist at CorroHealth is responsible for providing accurate coding using CPT, HCPCS, and ICD-10-CM for various specialties. The role involves calculating E/M levels, recognizing critical care cases, and ensuring compliance with coding guidelines. The position requires independent work from home utilizing strong coding skills, maintaining accuracy standards, and communicating with clients effectively.
Top Skills:
CptEmrHcpcsIcd-10-CmMS Office
eCommerce • Fintech • Payments
As a Client Success Manager, you will develop client relationships, oversee service delivery for assigned accounts, address service incidents, and collaborate with internal teams to enhance the client experience. You will be responsible for maintaining client satisfaction and identifying opportunities for expanded support services.
Top Skills:
Google G SuiteMS OfficeSalesforce
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Healthtech • Other
The 988 Follow-up Specialist is responsible for providing telephonic follow-up to individuals at moderate to high risk of suicide within 24 hours of their initial call. This includes conducting brief screenings, risk assessments, and developing safety plans while ensuring ethical compliance.
Top Skills:
Behavioral ScienceCrisis InterventionPsychologyService LinkageSocial WorkSuicide Assessment
Cloud • Legal Tech • Software
The Manager of Customer Onboarding and Implementation will oversee the onboarding and implementation teams at Clio, enhancing processes, driving customer adoption and satisfaction, and managing personnel development to ensure high performance and effective service delivery.
Top Skills:
ChurnzeroCRMCustomer SuccessSaaSSalesforce
Software
As a Product Support Specialist, you'll engage with clients to provide assistance on the Subsplash Platform, troubleshoot technical issues, and enhance user experience through effective communication and problem-solving. You will work closely with various departments to ensure smooth service delivery and contribute to the knowledge base.
Top Skills:
Basic Coding KnowledgeGoogle AppsJIRASalesforce
AdTech • Digital Media • Analytics
The Client Insights Lead at Comscore is responsible for developing and maintaining long-term client relationships, enhancing client satisfaction, and ensuring effective usage of Comscore products. The role involves being a senior contact for enterprise accounts, training clients, monitoring account health, and collaborating with internal teams to address client needs.
Top Skills:
Advertising AgencyAnalyticsAudience MeasurementClient InsightsClient SuccessDigital MediaMarketing Data Solutions
Fintech
As a Payroll Solutions Implementation Consultant, you will manage the onboarding process for new clients, ensure accurate setup in payroll systems, audit and process payroll data, and provide ongoing support to clients maintaining excellent customer service throughout.
Top Skills:
AdpBenefits DistributionData EntryPayroll AuditingPayroll SoftwarePayroll Taxes
Insurance
The IT Help Desk Support role provides technical assistance to employees with technology-related issues, including troubleshooting hardware and software problems, installing and configuring systems, and maintaining documentation. It involves both onsite and remote support and requires exceptional customer service skills.
Top Skills:
HardwareIt Help DeskmacOSNetwork ServicesSoftwareTroubleshootingWindows Operating Systems
Artificial Intelligence • Machine Learning • Software • Analytics
The Senior Technical Support Engineer will deliver exceptional client support, resolving complex technical issues, collaborating with various internal teams, and owning the escalation process for critical incidents. They will also mentor junior engineers, develop support documentation, and ensure compliance with service level agreements.
Top Skills:
APIsBashCloud TechnologiesHTMLJavaScriptMachine LearningMobile SdksPythonSQL
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Top Companies in New York City, NY Hiring Customer Success Roles
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