Top Customer Success Jobs in New York City, NY

As a Client Billing Support Specialist, you will troubleshoot and resolve billing issues raised by clients and therapists, assist with customer education about the Grow Therapy platform, and advocate for user needs while identifying opportunities for improvement. Your role focuses on delivering high-quality customer service and supporting the organization's mission to enhance mental healthcare accessibility.

As a full-time mental health provider, you will deliver mental health counseling sessions, conduct clinical risk assessments, respond to critical incidents, and leverage data-driven decision-making to ensure quality client care while maintaining confidentiality and compliance standards.

As a Customer Success Manager I at Luxury Presence, you will enhance client satisfaction by managing a portfolio of Side Partnership clients, developing engagement strategies, and leading educational webinars to empower users of the platform. You will collaborate with cross-functional teams and utilize data-driven approaches to drive customer success and product adoption.

The Senior Manager of Client Success will lead a team to drive measurable outcomes for clients by enhancing employee financial wellness. Responsibilities include managing client relations, developing retention strategies, and overseeing team performance to achieve KPIs and success plays. This role involves significant collaboration with sales, marketing, and leadership to enhance customer satisfaction and retention.

As a Technical Trainer, you will develop and deliver training programs for employees, create training materials, assess training needs, and ensure employees can effectively use the company’s technology tools. This involves collaborating with subject matter experts and continually refining the training processes based on feedback.

As a Homeowner Support Specialist at Hometap, you will serve as the first line of contact for homeowners, managing inquiries and providing support via calls, emails, and chat. Your focus will be on ensuring outstanding customer experiences, de-escalating issues, documenting interactions, and collaborating with the sales team to improve processes.

The Customer Success Manager at YCharts will build relationships with clients, understand their investment strategies, and ensure they effectively utilize the company's cloud-based software. The role involves onboarding clients, providing ongoing support, and collaborating with internal teams to improve client experiences and drive product adoption.