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Top Customer Success Jobs in New York City, NY
Logistics
The Customer Study Set-Up Representative ensures all received studies are properly managed and confirmed, including booking in the CRYOPDP System, communicating with local service providers, maintaining records, providing customer support, and escalating issues as necessary. They also back up the Study Set-Up Manager during their absence.
Top Skills:
CommunicationCryopdp SystemCustomer SupportUnity
Legal Tech • Software
The Senior Customer Success Manager serves as a liaison for North American Large Law customers, focusing on guiding software adoption and enhancing customer experience. Responsibilities include consulting with customers, developing success plans, analyzing usage data, managing renewals, and identifying upsell opportunities.
Top Skills:
Account ManagementConsultingCustomer SuccessProfessional ServicesSalesforce
Information Technology
As a Customer Success Manager at Glia, you'll manage strategic relationships with key clients, provide direction on utilizing the platform, create performance reports, and collaborate across teams for optimizing client experiences and driving value with SaaS solutions.
Featured Jobs
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Hardware • Manufacturing
The Field Application Engineer will provide technical expertise for computer systems and AI hardware, assist customers with hardware integration, troubleshoot system issues, test hardware performance, train users on new technologies, maintain documentation, and collaborate with engineering teams.
Top Skills:
AICpusDockerFpgasGpusLinuxRisc-V CpuSlurmVirtualization Technologies
Information Technology • Software
The Customer Success Manager at Redis is responsible for building customer relationships, ensuring maximum value from the company's solutions, and driving customer satisfaction and retention. The role involves onboarding customers, identifying growth opportunities, delivering business reviews, and collaborating with cross-functional teams to enhance product usage and renew contracts.
Top Skills:
.NetAccount ManagementAWSAzureCloud ServicesCustomer SuccessData PlatformsGainsightGCPJavaNoSQLPythonRedisSaaSSalesforce
Software
As a Customer Support Specialist at Whop, you will be the main point of contact for users, resolving inquiries via live chat on Intercom. Your role includes troubleshooting issues, collaborating with team members, and ensuring high customer satisfaction through friendly and effective support.
Top Skills:
E-CommerceIntercomLinearSlack
Big Data • Machine Learning • Software
The Customer Success Manager at Guidewheel will be responsible for ensuring clients receive value from the platform. This includes onboarding, customer relationship management, advocacy, and driving product adoption. The role involves working cross-functionally, enhancing the customer journey, managing renewals, and facilitating training. Success in this role is key to the company's mission of empowering factories with cutting-edge technology.
Top Skills:
CommunicationCRMCustomer RetentionCustomer SuccessOnboardingRelationship ManagementRemote SupportSaaSTraining
Software
As an Implementation Consultant at AutoLeap, you will train automotive shop owners on the use of the platform, manage customer relationships, and provide feedback to enhance service delivery. You will also need to have technical expertise in software implementations and a strong commitment to customer satisfaction.
Top Skills:
Cloud-Based SoftwareCustomer SatisfactionSoftware Implementations
Healthtech
As a Provider Experience Associate, you will respond to provider queries, support operational processes, manage provider tools, analyze product errors, update databases, and collaborate with cross-functional teams to enhance the provider experience. Your role will require empathy, problem-solving, and the ability to thrive in a changing environment.
Other
The Customer Experience Representative will manage incoming calls, provide participant support related to clinical trials, route calls to appropriate departments, document interactions in systems, and collaborate with team members to enhance participant experience.
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