Top Customer Success Jobs in New York City, NY

The Senior Procurement Specialist will lead procurement projects, manage supplier relationships, analyze market trends, and drive cost-saving initiatives. This role involves collaborating with various departments to align purchasing strategies with business objectives and optimizing procurement processes using data-driven insights.

The Associate Support Specialist - Payments provides first-level customer support for the VC Pay Tuition Management and Payment Processing product. Responsibilities include managing support requests from core users and end-users, troubleshooting technical issues, and resolving them through effective communication and problem-solving skills.

As a Customer Support Associate at PandaDoc, you will address customer issues, deliver seamless experiences, and manage multiple inquiries through chat and email support. You’ll collaborate with various teams to ensure customer satisfaction and meet performance metrics in a fast-paced environment.

The Specialist, Cust Rsrch I handles tasks related to Customer Care including processing borrower correspondence, generating system letters, and researching customer inquiries. Responsibilities include reviewing loan document requests, processing mail, and completing verification and authorization requests.

The Staff Customer Experience Analyst role involves managing the Qualtrics and Clarabridge platforms, conducting survey and data collection, ensuring data integrity, creating analytical reports and dashboards, and providing training and documentation for stakeholders. It also requires monitoring system integrations and developing strategies for platform performance improvements.

As an Enrollment Advisor, you will guide prospective students from inquiry to enrollment, managing communications and assisting with their decision-making process regarding academic options. This role requires proficiency in using technology, especially CRM systems, and involves documentation of interactions. You will need to work collaboratively with the enrollment team to facilitate a supportive experience for students.

The Insurance Verification Specialist is responsible for verifying information concerning client insurance policies through phone calls, ensuring compliance and accuracy. Responsibilities include managing relationships with insurance agencies, conducting data entry, reporting discrepancies, and maintaining professionalism. The role emphasizes effective communication and teamwork to achieve verification project goals.