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Top Customer Success Jobs in New York City, NY
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The Spanish-Speaking Concierge Associate will provide exceptional customer service to Garner members via phone, chat, and email. Responsibilities include assisting members with healthcare inquiries, navigating claims, de-escalating concerns, and maintaining clear communication. Attention to detail and organizational skills are essential for managing multiple tasks effectively.
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The Customer Care Advocate will handle intake and inquiry calls for Workers' Compensation and Commercial Auto, providing customer service and resolving issues. Responsibilities include managing call performance metrics, building relationships with customers and internal teams, and assisting in training new hires.
As a Dealer Success Specialist, you will partner with sales to support and retain automotive dealer customers. Responsibilities include building relationships, resolving issues, monitoring dealer performance, training on products, and maintaining detailed documentation in Salesforce.
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The Senior Strategic Customer Success Manager at Samsara will work closely with major clients in the US and Canada, providing strategic advice on leveraging Samsara's technology to enhance operational efficiency and drive business value, while managing the customer lifecycle from onboarding to renewal.
As a Strategic Customer Success Manager at Samsara, you will partner with complex customers, address their unique challenges, advise on leveraging Samsara solutions effectively to ensure customer renewals and expansions. You'll collaborate with cross-functional teams to enhance overall customer satisfaction and success in physical operations.
The Senior Customer Success Manager acts as a trusted partner, guiding customers through onboarding and optimizing their use of the company's security products. This role focuses on relationship-building, customer retention, and ensuring customers achieve their security outcomes while mentoring team members.
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 high-revenue accounts, focusing on enhancing customer engagement, driving product adoption, and uncovering growth opportunities. The role requires a strong understanding of customer needs, effective communication, and collaboration across teams.
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The Customer Support Specialist at Grammarly will provide timely and empathetic support, assist with product-related issues, maintain positive customer relations, and contribute to team efficiency. Responsibilities include troubleshooting, training, and refining customer service procedures.
The Enterprise Customer Success Manager at Monte Carlo will lead client relationships from onboarding to value realization, collaborating with account executives to ensure customer satisfaction and growth. Responsibilities include business reviews, stakeholder management, and promoting product adoption through best practices, while maintaining account health and identifying new opportunities for expansion.
The Chat Support Associate at Vetcove will engage with veterinary professionals to assist in their purchasing decisions via the Vetcove platform. Responsibilities include responding to inquiries through chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with teams to improve user experience.
Top Companies in New York City, NY Hiring Customer Success Roles
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