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Top Customer Success Jobs in New York City, NY
The Tooling and Automation Manager is responsible for enhancing customer support efficiency by optimizing ticketing workflows and managing the CX technology stack. This involves leading integrations, overseeing AI chatbot improvements, and collaborating with vendors and engineering teams to enhance operational performance and customer experiences.
As HelpDesk Manager at SeatGeek, you will lead a team focused on delivering high-quality HelpDesk interactions, drive automation initiatives to reduce manual tasks, and enhance self-service tools for a hybrid workforce. You will also cultivate team growth and collaborate cross-functionally to ensure operational efficiency and improved user experience.
The Client Experience Manager at Movable Ink is responsible for managing client relationships, ensuring successful use of the platform, driving ROI through intelligent creative solutions, collaborating with sales to identify growth opportunities, and mentoring team members. This role requires deep understanding of clients' goals and the ability to lead innovative projects.
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The Customer Experience Associate at Nourish will provide exceptional support to customers through various platforms, troubleshoot issues, document interactions in CRM systems, and collaborate with teams to improve services. This role focuses on delivering empathetic customer service and ensuring satisfaction with Nourish's nutrition platform.
As a Product Support Specialist, you will provide hands-on customer support, ensuring clients maximize the use of Clay's product. You will gather customer feedback for product improvement, create supporting content, and collaborate with different teams to enhance the customer experience.
The Enterprise Customer Success Manager at Maestro will drive continuous improvement in customer experiences, managing upsells, renewals, or implementations through team collaboration. This role requires deep customer discovery and multi-stakeholder alignment to ensure success in client engagements.
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The Spanish-Speaking Concierge Associate will provide exceptional customer service to Garner members via phone, chat, and email. Responsibilities include assisting members with healthcare inquiries, navigating claims, de-escalating concerns, and maintaining clear communication. Attention to detail and organizational skills are essential for managing multiple tasks effectively.
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The Customer Care Advocate will handle intake and inquiry calls for Workers' Compensation and Commercial Auto, providing customer service and resolving issues. Responsibilities include managing call performance metrics, building relationships with customers and internal teams, and assisting in training new hires.
As a Dealer Success Specialist, you will partner with sales to support and retain automotive dealer customers. Responsibilities include building relationships, resolving issues, monitoring dealer performance, training on products, and maintaining detailed documentation in Salesforce.
The Senior Strategic Customer Success Manager at Samsara will work closely with major clients in the US and Canada, providing strategic advice on leveraging Samsara's technology to enhance operational efficiency and drive business value, while managing the customer lifecycle from onboarding to renewal.
As a Strategic Customer Success Manager at Samsara, you will partner with complex customers, address their unique challenges, advise on leveraging Samsara solutions effectively to ensure customer renewals and expansions. You'll collaborate with cross-functional teams to enhance overall customer satisfaction and success in physical operations.
Top Companies in New York City, NY Hiring Customer Success Roles
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