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Top Customer Success Jobs in New York City, NY
As the Director of Customer Care, you will lead exceptional customer experiences by driving support operations success, optimizing workflows, overseeing department OKRs, and ensuring timely issue resolution. You will utilize HubSpot CRM for automation and analytics, mentor team leads, and align resources to meet evolving customer needs.
The Enterprise Customer Experience Manager oversees enterprise support contracts, ensuring customer satisfaction and retention. Responsibilities include assessing customer health, coordinating technical support, engaging proactively with customers, acting as an advocate, and maintaining contract obligations. This role emphasizes strong communication, problem-solving, and relationship-building skills in a technical environment.
The Senior Client Support Consultant at Sun Life is responsible for enhancing client satisfaction within group benefits claims, serving as a primary contact for clients and employers. The role involves collaborating with various internal teams, developing client relationships, and resolving claims issues while providing education and training on group benefits.
The Customer Success Manager at Verusen will lead post-implementation support for customers, drive retention through renewals, and execute upsell opportunities. They will build strong relationships across customer stakeholders and align product strategies to achieve long-term success. Responsibilities also include providing support and helping coordinate training and product rollouts, as well as delivering reviews to align goals.
As a Senior Technical Account Manager, you will manage relationships with large-scale clients, ensuring value growth and loyalty. You will oversee complex onboarding projects, deliver account management services, and collaborate with various teams to address customer needs and identify upsell opportunities. Furthermore, you'll develop training materials and maintain a deep understanding of SentinelOne's technology and products.
Alto is seeking to connect with potential candidates for future opportunities as they grow. The company promotes diversification in investment, allowing individuals to invest retirement funds in alternative assets. Joining helps contribute to a dynamic and inclusive team focused on empowering everyday investors.
The Compliance Specialist provides customer service to drivers regarding compliance queries, researches log corrections, analyzes audit reports for violations, monitors in-cab device issues, and handles documentation of incidents and claims. This role ensures adherence to D.O.T. regulations through communication and clerical duties.
The Manager of Customer Support leads support operations globally or regionally, ensuring high-quality service, handling escalations, collaborating with teams, and driving improvement. Responsibilities include mentoring team members, overseeing service delivery, managing escalations, and analyzing support metrics.
The Client Strategist will lead business development efforts, influence client strategies, maintain high-quality client relationships, and ensure smooth transitions from sold projects to active engagements, while collaborating with project managers and account teams.
The Client Success Manager will lead efforts to enter new market segments, service clients, and manage relationships while generating insights on sustainability and collaborating on special projects. The role emphasizes sustainability topics relevant to palm oil, rubber, and cocoa, with a focus on improving farmer livelihoods and enhancing client value.
Top Companies in New York City, NY Hiring Customer Success Roles
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