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Top Customer Success Jobs in New York City, NY
Hiring a Senior Customer Success Manager to work with enterprise customers on scaling and product expansion. Responsibilities include building relationships, revenue expansion, and conducting business reviews. Fintech industry experience and client-facing experience required. Technical aptitude, strong communication skills, and project management skills are also important. Remote-first company with competitive benefits and salary range of $100k - $130k + Variable Compensation.
The Senior Associate for Client Experience will support various projects in social media, earned media, and digital marketing while collaborating with team members. Responsibilities include community management, media monitoring, research, and reporting. The role requires strong organizational skills and attention to detail, with a focus on engaging clients and vendors effectively.
As a Technical Support Specialist, you will troubleshoot client technical issues, collaborate on product issue resolution, document problems and solutions, and provide exceptional customer communication throughout the support process.
As a Customer Success Manager, you will enhance client success by managing accounts, growing revenue, and driving platform adoption. This role includes collaborating with sales and media buying teams, educating clients on platform features, and optimizing campaign performance through client feedback and strategic planning.
As a Payment Services Associate, you will support customers by managing and resolving payment transactions that deviate from expected pathways. Your role includes triaging issues, improving customer experience through feedback, and collaborating across departments to ensure successful transaction completion.
As a Senior Presentation Specialist, you will deliver exceptional presentation services, creating and formatting materials for client presentations within a high-volume environment. This involves meticulous editing and proofreading while providing timely support.
As a KYC Representative, you'll review customer information and documents to enforce compliance with KYC/AML regulations, make decisions on service requests, and collaborate across business departments for operational support.
As a Senior Technical Success Manager at Imply, you will manage strategic accounts, providing technical guidance and solution design to drive customer success and expand their use of the Imply platform. This involves onboarding, developing success roadmaps, collaborating with various teams, and identifying growth opportunities.
As a Customer Success Manager, you will cultivate exceptional customer experiences, manage partner relationships, oversee operations, and ensure instructional programming success at togetherhood. This role requires frequent onsite visits and collaboration with teams to enhance partner success and satisfaction.
As a Scaled Customer Success Manager at OneSignal, you will engage with Tech Touch customers, guiding them from implementation to adoption and driving platform usage. Key responsibilities include managing customer interactions, identifying engagement opportunities, and optimizing the customer journey through data-driven insights.
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