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Top Customer Success Jobs in New York City, NY
As a Customer Success Manager at Drata, you will drive customer satisfaction by building strong relationships, increasing product adoption, and supporting customer journey towards compliance. Your role includes engaging with data to identify value opportunities, conducting regular meetings with customers, and collaborating across teams to optimize their experience and success with Drata. You will act as a trusted advisor, ensuring that customers achieve their compliance goals and realize continuous value.
As a Customer Support Associate at Squarespace, you will handle customer inquiries through live chat and email, ensuring timely and efficient resolution of issues related to accounts and billing. You will need to demonstrate strong written communication skills and achieve targets in quality and customer satisfaction while staying updated on product features.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
The Senior Director of Customer Success at CertifID is responsible for driving customer satisfaction, retention, and growth by leading a team of Customer Success Managers. This role involves standardizing engagement models, optimizing processes, collaborating cross-functionally, and implementing strategies for customer success and product adoption.
The Customer Implementation Manager at Apploi will lead customer implementations post-sale, acting as the main contact for customers, providing training and consultation on the Apploi platform. They will work closely with various teams to ensure successful account setups and integrations, while also managing customer support resources and feedback for product development.
The Customer Support Analyst role focuses on delivering high-quality support to customers using the CrunchTime platform. Responsibilities include troubleshooting issues, collaborating with teams to enhance the customer experience, and communicating customer needs to product and engineering teams.
The Customer Success Manager at RunPod will focus on driving customer retention, facilitating renewals, and identifying growth opportunities. This role involves managing client portfolios, monitoring product usage and customer health analytics, and collaborating with internal teams to enhance the customer experience. Strong communication skills and an analytical mindset are key for success in this innovative startup environment.
As a Customer Success Manager, you will manage strategic customer relationships, oversee the customer lifecycle from onboarding through renewal, and analyze data to enhance value. You'll engage with clients to drive product adoption, monitor KPIs, and troubleshoot API issues while creating scalable processes for customer success.
The Teaching Assistant will support students in Quantitative Reasoning courses, working with a group of 30-40 students online. Responsibilities include mentoring, grading, leading discussions, and hosting office hours, requiring a commitment of 8-10 hours per week.
The Client Support Specialist will manage inbound support requests related to life insurance queries, ensure accurate processing of client modifications, verify coverage for new customers, and maintain strong relationships with brokers. Responsibilities include identifying knowledge gaps, solving escalated issues, and supporting the development team with new products.
Top Companies in New York City, NY Hiring Customer Success Roles
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