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Top Customer Success Jobs in New York City, NY
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As a Technical Trainer, you will develop and deliver training programs for employees, create training materials, assess training needs, and ensure employees can effectively use the company’s technology tools. This involves collaborating with subject matter experts and continually refining the training processes based on feedback.
As a Homeowner Support Specialist at Hometap, you will serve as the first line of contact for homeowners, managing inquiries and providing support via calls, emails, and chat. Your focus will be on ensuring outstanding customer experiences, de-escalating issues, documenting interactions, and collaborating with the sales team to improve processes.
The Customer Success Manager at YCharts will build relationships with clients, understand their investment strategies, and ensure they effectively utilize the company's cloud-based software. The role involves onboarding clients, providing ongoing support, and collaborating with internal teams to improve client experiences and drive product adoption.
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The Strategic Account Customer Support Lead will oversee support operations for major strategic customers, conducting performance analysis and case reviews, fostering cross-functional collaboration, and driving successful support experiences while identifying issues and trends for proactive resolution.
The Hospital Billing and Collections Specialist II processes and reconciles complex client transactions while ensuring accuracy and compliance with standards. Responsibilities include preparing reports, onboarding clients, providing technical support, and adhering to deadlines. The specialist also analyzes data and effectively communicates with clients and teams.
As a Customer Success Manager at Zone & Co, you'll build and maintain relationships with SMB clients, ensuring they receive maximum value from products and services. You'll monitor customer health, identify upsell opportunities, troubleshoot issues, and advocate for customer needs, leading to increased satisfaction and engagement.
The Client Success Manager at Ylopo is responsible for managing client relationships, providing high-quality support, and enhancing client retention by identifying upsell and cross-sell opportunities. This role involves addressing escalated issues, collaborating with teams, and ensuring clients are well-informed about the product offerings.
The Product Support Representative provides exceptional customer service by handling inquiries, troubleshooting issues, and collaborating with team members. Responsibilities include resolving customer inquiries through various channels, validating application issues, and escalating complex matters. They contribute to a supportive team environment and focus on personal growth as well.
The Technical Advocate will educate and empower the SailPoint Community on the Identity Security Cloud platform through webinars, articles, and courses. This role involves collaborating with various teams to align educational offerings with product features and contributing to the creation and update of training materials and certification exams, fostering community growth and success.
As a Senior Customer Success Manager at Superhuman, you will manage a portfolio of Mid-Market accounts, ensuring successful onboarding, product adoption, and customer satisfaction. You will work to define best practices, advocate for customer needs, and drive retention and expansion efforts while providing insights to the Product team.
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