Top Customer Success Jobs in Minneapolis, MN

As a Customer Success Manager at GitLab, you'll work closely with assigned customers to create success plans, manage escalations, provide insights on new features, support training opportunities, and maintain strategic relationships to ensure customer satisfaction and advocacy.

As the Director of Customer Success, you will lead the customer success strategy, focusing on customer retention and value realization. You will coach teams, align sales and customer success strategies, work on upselling and renewals, and support operations, ensuring customer health and driving retention targets.

The Senior Customer Success Analytics Analyst will analyze customer engagement data and performance metrics, develop dashboards for tracking key KPIs, and collaborate with teams to enhance customer satisfaction and loyalty through data-driven strategies.

The Director of Customer Success will lead a team to develop customer success strategies for a large portfolio, focusing on customer engagement, value realization, and retention while collaborating with Sales and other departments. Responsibilities include overseeing operations, monitoring customer health, and driving initiatives to enhance customer satisfaction.

As a Customer Success Manager at Drata, you will enhance customer experiences and drive customer journey by fostering trust and collaboration, focusing on metrics like NPS and product adoption. Your role includes serving as a primary contact for clients, leveraging data for performance insights, conducting QBRs, and guiding compliance journeys. You will work closely with internal teams to align customer objectives and create tailored programs for success.

The Manager of Customer Success will lead a team of Customer Success Managers, develop strategies for customer adoption and satisfaction, and collaborate with various departments to ensure client success. Key responsibilities include mentoring the team, establishing performance metrics, resolving complex issues, and staying updated on industry trends.

As a Strategic Customer Success Manager at Monte Carlo, you will manage relationships with key customers, guiding them from onboarding to adoption. Your role includes planning enterprise rollouts, ensuring value realization, collaborating with teams, and monitoring account health to foster customer success and growth strategies.

The Senior Customer Success Manager at Skillsoft leads customer relationships post-purchase, ensuring successful onboarding and adoption of solutions to meet client goals. They analyze customer data to monitor satisfaction, conduct business reviews, and identify upsell opportunities while collaborating with account teams to improve retention and growth.

The Customer Success Director will build strong client relationships, manage inquiries, support requests, and drive product adoption of Gradient AI's solutions in health insurance underwriting. Responsibilities include identifying pain points, contributing to client satisfaction metrics, supporting contract renewals, and leading user training.

The Customer Success Manager will manage a book of business with a focus on net retention, work with B2B clients, and collaborate with the C-suite. Must be tech-savvy and adept at using Salesforce and other web-based tools. A strong work ethic and communication skills are essential.

The Customer Success Operations Analyst will support operational aspects of the Customer Success team, focusing on data analysis, reporting, system administration, and process improvement. Responsibilities include creating reports, standardizing business reporting, and maintaining Customer Success tools for data integrity and performance.

The Sr. Manager of Customer Success at Webflow will be responsible for leading a team to enhance customer satisfaction and retention. This involves optimizing processes, driving customer-centric initiatives, leveraging data for actionable insights, and collaborating with cross-functional teams to boost customer experience and product adoption.

As a Customer Success Manager at AcuityMD, you will be responsible for managing a large book of business, ensuring high user adoption, leading executive business reviews, generating contract renewals, and developing risk mitigation strategies. You will collaborate closely with Account Executives to optimize customer success and drive value through strategic insights and relationships.

The Customer Success Manager engages with customers to ensure they maximize the value of the platform. Responsibilities include driving engagement, managing accounts from onboarding to renewal, anticipating customer needs, and using tools for measuring customer experience. The CSM acts as a trusted adviser, facilitating adoption of best practices and strategic recommendations.

As a Customer Success Manager at LogRocket, you will drive customer adoption and build long-term relationships. Your role involves managing retention and churn, leading onboarding processes, and collaborating with cross-functional teams. Excellent communication skills are critical for engaging with customers and stakeholders.

The Senior Customer Success Manager engages and supports customers in utilizing Pluralsight’s platform effectively, ensuring business outcomes are met. They build strong client relationships and collaborate with account executives to drive renewals and expansions, while using various tools to measure customer success and proactively address risks.

The Senior Product Marketing Manager will align product marketing strategies with customer success objectives to drive upsell and renewal goals. Responsibilities include developing marketing frameworks, crafting messaging, conducting market research, creating content, and analyzing marketing performance.