Top Hybrid Customer Success Jobs in Washington DC,

The Senior Customer Success Manager will lead a portfolio of strategic customers to ensure successful adoption of Nexthink's digital employee experience management software, driving customer retention and expansion. Responsibilities include building customer relationships, executing success plans, measuring customer value, achieving renewal and expansion targets, and collaborating with internal teams to enhance customer experiences.

The Customer Success Manager focuses on understanding customer needs, developing tailored use cases for Thomson Reuters’ legal products, driving customer adoption, providing strategic guidance, and enhancing customer satisfaction and retention. This role involves collaboration across teams and acting as a trusted advisor to clients, especially in government and legal sectors.

As an Engagement Manager at Alloy.ai, you will lead strategic customer engagements, understanding client needs, delivering business value, and executing against objectives. You'll support large corporations in their journey with Alloy.ai, enhancing relationships, conducting value reviews, and driving expansion opportunities while also acting as the voice of the customer within the organization.

As a Senior Technical Support Engineer at Ping Identity, you'll manage complex customer support issues related to their identity solutions and integrations. You'll assist with escalated engagements, troubleshoot using existing knowledge systems, and contribute to the knowledge base while effectively managing customer expectations and communication.

The Premium Support Engineer at Collibra will serve as a technical advisor for Premium customers, handling support tickets, providing proactive guidance, and ensuring customer satisfaction with the Collibra product suite. Responsibilities include troubleshooting technical issues, collaborating with account teams, and deepening customer relationships.

The Customer Solutions Engineer will facilitate the adoption of Here’s products in enterprise organizations, working closely with Sales, Engineering, Product, and Customer Success teams. This role includes demonstrating products, developing documentation and tutorials, managing client onboarding, and gathering customer feedback, aiming to ensure successful implementations and enhance customer experience.

The Qualifications Compliance Specialist will process listing applications, perform compliance reviews, conduct background checks, and monitor ongoing adherence to marketplace rules. The role includes data collection and verification to ensure the integrity of information provided to market participants, alongside supporting customers with listing qualifications and procedural inquiries.