The Application Support Engineer is responsible for day-to-day operations of customer applications, monitoring segment interfaces, investigating operational issues, and escalating problems with relevant SMEs. The role involves working in a 24x7 operational environment, including rotating shifts, and ensuring system issues are resolved promptly.

The Cloud Architect will design and implement scalable AWS cloud solutions, provide leadership and guidance on cloud practices, automate infrastructure management using tools like Terraform, and ensure security and compliance across cloud environments. This role involves collaboration with teams to align technical implementation with business needs and promote best practices.