The Support Account Manager will manage federal customers under the Premium Support program, providing first, second, and third level technical support. Responsibilities include troubleshooting, tracking requests, participating in project meetings, ensuring implementation meets requirements, and maintaining knowledge of customer environments.

The Senior Regional Channel Account Manager is responsible for recruiting, training, and supervising a team of Indirect Agents in the Partner Sales Channel. They meet sales goals, develop sales plans, and improve overall performance through effective action plans. Responsibilities include building a high-performing team, collaborating with partners, managing customer relationships, and reconciling expenses and budgets.