Top Hybrid Customer Success Jobs in Richmond, VA

The Senior Manager of Client Development at Capital One Shopping engages with top merchants to foster relationships and enhance growth through strategic account management, leveraging data and analytics. Responsibilities include partnering with external stakeholders, driving business initiatives, training partners, and delivering executive-level presentations.

The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.

The Client Success Manager drives all aspects of the AHEAD Managed Services customer relationship, ensuring SLAs are met, renewing contracts, and growing contract values through upselling. They lead onboarding activities, drive process improvements, and manage service improvement activities to increase customer satisfaction. This role also involves managing technical assessments and participating in business reviews with customers and sales teams.