The Support Account Manager is responsible for managing Federal customers under the Premium Support program, ensuring their success through technical support, troubleshooting, and consistent communication. This role involves direct customer engagement and requires knowledge of the customer environment, project involvement, and regular health checks of implementations.

The Sr. Account Manager will sell Motorola’s incident management software to new and existing customers, develop strategic account plans, forecast business revenue, and build relationships in enterprise security markets. This role requires 50% travel within North America and the ability to execute effective sales strategies.