As a Tax Research Analyst at Symmetry Software, you will be responsible for monitoring and communicating tax changes for US and Canada jurisdictions. You will analyze compliance changes, gather tax research, and troubleshoot inquiries related to payroll tax compliance while collaborating with cross-functional teams.

The Policy & Procedure Analyst will lead the research, writing, and editing of process and job guide documentation for operational teams in a financial services contact center. They will advise leadership on process optimization, act as a subject matter expert, and communicate with department leadership to identify areas for improvement.