Top Hybrid Customer Success Jobs in Phoenix – Mesa – Scottsdale, AZ

The Dealer Success Manager will work closely with auto dealer stakeholders to onboard and train them on products and processes. Responsibilities include creating training materials, troubleshooting technical issues, and driving process improvements while traveling frequently to dealerships. Strong communication and interpersonal skills are critical for this role.

The Client Support Representative at Luxury Presence will provide guidance and solutions to real estate professionals, assisting with live chat, calls, and emails. This role requires empathy and quick-thinking in resolving client inquiries, while also supporting teammates and reporting technical issues.

The Online Support Specialist for Deposit Servicing provides world-class customer service through phone, email, and chat. They utilize Genesys and Zendesk to manage communications, maintain confidentiality, adapt to policy changes, and strive to meet performance metrics, while also fostering customer loyalty through effective communication skills.

The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.

As a Workforce Specialist II, you will manage CS Operations by analyzing real-time performance metrics, adjusting staffing plans, and providing leadership teams with accurate reports. You'll improve service levels and agent utilization, support continuous improvement efforts, and mentor agents while ensuring effective communication with various teams. Your goal is to optimize customer service performance.

As a Senior Account Resolution Specialist, you will manage high value accounts, analyze account discrepancies, and resolve concerns through effective communication. Your role involves training new employees, overseeing collections processes, and supporting the collections supervisor with special projects.

As a Senior Escalations Representative, you will resolve complex client inquiries and complaints, guide team members, recommend process improvements, and ensure high-level customer satisfaction while maintaining administrative and operational support. You will collaborate with internal and external stakeholders and provide expert resolutions to escalated issues.