The Client Services Manager leads a globally distributed B2B operations team, managing customer service relations, training, operational metrics, and performance management while ensuring service efficiency. Responsibilities include scheduling, strategic projects, process development, and collaboration with internal teams. International travel is required.

The Sr. Client Services Manager is responsible for managing client relationships, developing service strategies, and ensuring successful account renewals. They focus on client satisfaction, oversee claims services, and collaborate with underwriting to maintain competitive rates while managing complex claim service issues.