As a Customer Support Specialist, you will be the first touchpoint for customer interactions, actively seeking solutions to their needs, and troubleshooting technical issues related to SaaS solutions while maintaining excellent communication across various channels.

As a Senior Customer Support Specialist II, you will be the primary contact for customers, providing technical support and troubleshooting for SaaS solutions. Your role involves investigating incident reports, coordinating with product and engineering teams, and documenting technical issues to enhance customer experience. You will leverage your expertise in the Adtech environment to ensure customer satisfaction.