👫 About the team
Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.
Your mission 👇
Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You'll join an amazing international team based in Sao Paolo.
What you'll do:
- Being the principal and first touchpoint of the customer’s experience/journey
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer’s success
- Understand our technologies and become product experts to help our clients
- Keeping outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support
- Working across the customer service spectrum to ensure a consistent and highest-quality level of support
- Investigate and troubleshoot SaaS solutions and solve web and application-related issues
Who you are:
- 1+ years of experience in customer-facing in a web-based environment or training/education in IT
- Customer-centric and curious; consciously seeks to understand desired customer outcomes and advocates on their behalf. Ability to articulate customer’s sense of urgency
- Technical curiosity and excitement to learn new technologies and help customers succeed
- Comfortable in speaking to customers on technical topics
- Working proficiency in English
- A bonus if you have knowledge of DV360 and experience in the digital industry
What the Team is Saying
What We Do
As a leading independent ad tech platform, we provide brand and privacy-safe solutions that empower our clients to achieve maximum results. We offer the market an independent ad server, SSP, buyer tools, media services, and more.
This combination of engineering excellence and client expertise helps us serve the interests of both the supply-side and the demand-side with equal professionalism and technical sophistication.
And, as we work toward fulfilling on the promise of advertising technology, we also keep the consumer and their rights in mind in all we do
Our objective? Disrupt the digital advertising industry through high-performance solutions, innovative formats, and exceptional quality.
Our pride? A global and diverse team that flourishes through a corporate culture advocating ownership and who live through three essential values: Be brave, Be thoughtful, Be together.
Why Work With Us
Accelerate your career. Our global training events, online training courses, and fantastic people leaders offer unlimited opportunities to develop and grow your career.
Take a break. When you work hard we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness activities.
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Equativ Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
