The Senior Technical Support Agent is responsible for interpreting, evaluating, and resolving incoming technical requests from customers via various channels. The role involves supporting network connectivity and various software applications, as well as analyzing inquiries to determine resolutions or escalations. The agent must document customer requests, interact effectively with customers, and provide input for knowledgebase updates and procedure improvements.

As a Manager of Technical Security Customer Operations, you will lead and mentor a team of cybersecurity analysts, ensuring 24/7 product support, managing complex issue resolution, collaborating with customers, and improving internal processes for enhanced operational efficiency and customer satisfaction.