The Senior Systems Administrator acts as a technical resource and mentor, responsible for monitoring and resolving issues in a 24/7 production environment. They lead operational tasks, troubleshoot complex infrastructure issues, and support junior team members. The role emphasizes excellent communication with both technical and non-technical teams to ensure smooth operations and support high-profile events.

The WFM Administrator enhances customer experiences by managing Gusto's WFM optimization tools and performance reporting. Responsibilities include coordinating tech issues, managing IVR strategies, training, and fulfilling various analysis requests while maintaining productivity and operational improvements.

The Technical Support Analyst will provide support in a complex technical environment, assisting customers with various systems related to payments and point of sale integrations. Responsibilities include troubleshooting payment devices, software support, maintaining documentation, and participating in an on-call rotation.