Top Hybrid Customer Success Jobs in Hartford, CT

The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.

The Customer Support Specialist handles customer queries primarily via live chat, troubleshooting and diagnosing issues, and raising internal tickets. Key responsibilities include achieving customer satisfaction targets, familiarizing with company systems, and contributing to process improvements.

The Customer Success Manager focuses on understanding customer needs, developing tailored use cases for Thomson Reuters’ legal products, driving customer adoption, providing strategic guidance, and enhancing customer satisfaction and retention. This role involves collaboration across teams and acting as a trusted advisor to clients, especially in government and legal sectors.