Top Hybrid Customer Success Jobs in Des Moines, IA

The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.

As a Senior Escalations Representative, you will resolve complex client inquiries and complaints, guide team members, recommend process improvements, and ensure high-level customer satisfaction while maintaining administrative and operational support. You will collaborate with internal and external stakeholders and provide expert resolutions to escalated issues.

The Max Support Representative will assist clients using ONESOURCE Income Tax and related products, providing support for assigned accounts, resolving issues, maintaining client relationships, and proposing product enhancements based on client requests. The role requires detail orientation and a focus on client satisfaction.