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Top Hybrid Customer Success Jobs in Boston, MA
The Senior Manager, Customer Success is responsible for leading the Customer Success team to ensure customer satisfaction, retention, and growth. Key duties include setting strategies, managing performance, handling escalations, and driving initiatives for infrastructure improvement while collaborating cross-functionally. Additionally, they coach and mentor staff while also engaging with customers to enhance their experience and satisfaction.
The Chief Customer Officer is responsible for leading a customer-first approach, managing a global organization that includes renewals and customer success, and driving adoption of the cloud platform. They will also optimize customer lifecycle management, mentor teams, and ensure cross-department collaboration to enhance the customer experience.
The Sr. Service Provider Specialist manages relationships with partners in the ServiceNow ecosystem, focusing on sales opportunities, growth strategies, and joint go-to-market plans to enhance partner offerings and drive revenue.
The Senior Health and Science Specialist will focus on raising awareness for ATTR-CM disease among healthcare providers in diverse specialties. The role involves developing and executing strategic business plans, utilizing advanced selling skills, and building relationships with stakeholders to drive patient identification and treatment. Compliance with regulations is essential, along with collaboration across teams.
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The Senior Customer Success Manager will lead customer engagement, ensuring maximum value from data solutions. Responsibilities include relationship-building, guiding clients through onboarding, providing training, and advocating for customer feedback to refine the service offerings.
The Senior Billing Specialist at Klaviyo will enhance the Accounts Receivable and Finance functions, collaborating with various teams to improve customer billing processes. Key responsibilities include reviewing billing contracts, creating invoices, aiding in financial close cycles, and testing billing system enhancements. The ideal candidate should be organized, self-motivated, and possess strong project management skills.
The Regional Customer Service Manager benchmarks customer satisfaction levels, develops business plans for improvements, interacts with senior management, coordinates team activities, implements customer responsiveness programs, monitors reviews, and manages direct reports' performance to enhance service quality in the assigned region.
The Enterprise Customer Success Manager at Lusha will manage customer experiences from onboarding to renewal, ensuring their needs are met, optimizing the use of Lusha's tools, and conducting regular reviews. They will serve as an advisor, advocate for customer needs, and strategize on account health and growth opportunities.
The Senior Risk Specialist will participate in CCAR and bank examinations, analyzing interest rate risk and securities management practices. Responsibilities include developing reports, conducting financial trend analysis, and collaborating with various stakeholder teams. Required skills include knowledge of financial regulations, strong analytical capabilities, and experience in the financial industry.
The Customer Success Manager will oversee the deployment of the Schrödinger Platform, ensuring customer success through project management, training, and collaboration with internal teams. The role also involves driving product development based on customer feedback and needs.
The Client Success Manager will enhance client retention and growth through strategic relationship management, issue resolution, and execution of the Flywire International Payment Solution. Responsibilities include building relationships, providing analytics, education on payment strategies, and collaborating on client onboarding and service standards.
Top hybrid Companies in Boston, MA Hiring Customer Success Roles
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