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Top Hybrid Customer Success Jobs in Boston, MA
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
As a Technical Support Engineer at Snyk, you will address customer inquiries via email, chat, and GitHub, troubleshoot issues, collaborate with engineering on complex problems, and enhance support processes to ensure excellent service. You'll represent customer needs in product discussions while potentially documenting solutions and improving tools for the Customer Success team.
Top Skills:
Git
Healthtech • Security • Software • Cybersecurity
The Knowledge Management Specialist will support Imprivata's Customer Support team by creating and maintaining knowledge articles, managing intranet pages, and analyzing content effectiveness through Salesforce reporting to enhance customer satisfaction and support efficiency.
Top Skills:
Salesforce
HR Tech • Software • Travel
As an Implementation Specialist at TravelPerk, you will onboard Premium and Pro customers by providing administrative, technical, and educational support. You will customize client accounts, conduct training sessions, and ensure clients effectively utilize the TravelPerk platform. Strong project management skills and a proactive customer-focused approach are essential for success in this role.
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Cloud • Healthtech • Social Impact • Software • Biotech
The Customer Success Manager at Benchling will drive customer success by analyzing data for patterns and risks, collaborating with internal teams, and enhancing the customer experience with Benchling's R&D Cloud. Responsibilities include ensuring maximum value from product deployments and fostering strong relationships with clients.
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
The Client Services Coordinator II manages and coordinates client accounts at UL Solutions, ensuring deadlines are met and communication channels remain open. Responsibilities include organizing client samples, resolving sample issues, communicating timelines, preparing reports, and collaborating with team members to ensure client satisfaction.
Top Skills:
Microsoft AccessExcelMicrosoft Word
Big Data • Fintech • Information Technology • Insurance • Financial Services
As a Mutual Fund Legal Specialist, you will provide legal support for SEC registered mutual funds, assist attorneys with document preparation and filing, manage compliance calendars, and coordinate with internal clients and third parties. Strong communication skills and attention to detail are essential as you prepare various legal documents and maintain document management systems.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Senior Director will oversee customer success, support, and professional services operations, drive customer retention and growth, implement strategic initiatives, and lead a high-performing team. This role involves collaboration across various departments and managing comprehensive processes to enhance efficiency and effectiveness within the organization.
Artificial Intelligence • Big Data • Information Technology • Software
The Senior Customer Success Manager at Nexthink will guide strategic customers in their digital experience journey, driving adoption of Nexthink solutions and ensuring customer retention. This role involves building relationships, delivering value, tracking customer health, and collaborating with various teams to identify upsell opportunities and provide high-level support.
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Customer Success Associate at Datadog, you will build strategic relationships with customers, drive product adoption, manage account requests, and identify growth opportunities while ensuring a positive customer experience.
Enterprise Web • Hardware • Internet of Things • Software
The Customer Success Manager at Tulip will manage a portfolio of customer accounts, guiding them in leveraging Tulip's platform to enhance operations through digitization. Responsibilities include tracking customer usage, managing contract renewals, supporting cross-functional teams, and driving measurable impact for clients.
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Top hybrid Companies in Boston, MA Hiring Customer Success Roles
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