Top Customer Success Jobs in Hampton Roads, VA

The Telepharmacist performs remote pharmacy duties across multiple hospitals, engaging with clinicians to improve patient outcomes. Responsibilities include reviewing medication orders, conducting clinical interventions, and ensuring compliance with regulations. They must learn various pharmacy information systems and maintain accurate records while providing quality care and drug information to clients.

The Senior Director of Customer Success Management leads a team of Customer Success Managers, ensuring effective execution of strategies for customer retention, satisfaction, and expansion. This role includes managing strategic customer relationships, mentoring team members, and collaborating with various departments to enhance customer value and drive operational excellence.

The Client Services Executive manages client relationships, ensuring exceptional service and support. Responsibilities include overseeing client portfolios, driving satisfaction, identifying growth opportunities, and conducting regular reviews. Strong analytical skills and attention to detail are essential for this role to proactively address service issues and meet client needs while ensuring compliance with contractual agreements.

As a Client Integration Specialist, you will guide new owners through onboarding, ensuring that software and systems are properly set up. You will test AI commands and phone lines, facilitate training on new features, and assess franchise owner needs for successful implementations.

The Lead Customer Success Manager will manage strategic customer accounts, develop success plans, educate clients on product features, assist with digitalization efforts, and drive customer renewal and growth. The role requires collaboration with internal teams and acting as the Voice of the Customer, providing feedback and insights to enhance service delivery.

The Outbound Lead Generation Specialist will focus on researching and identifying potential clients, executing outbound campaigns, managing a sales pipeline, qualifying leads, and collaborating with sales and marketing teams to improve lead generation strategies.

As a Customer Success Manager, you'll act as the primary contact for clients, ensuring they understand and utilize Insider’s technology effectively. You’ll build key relationships, monitor customer adoption, and provide strategic feedback on market trends. Overall, your role will focus on enhancing customer satisfaction and aligning product offerings with client needs.