The Senior Support Engineer will manage the CIC environment within Cleo B2B Cloud systems, troubleshoot EDI-related issues, respond to incidents, investigate data issues, provide bug fixes, onboard trading partners, and collaborate with internal departments to support customers effectively.

Provide advanced technical assistance in resolving customer issues, verify reported bugs, provide technical solutions to customers, conduct customer calls, and escalate software bugs or enhancements. Deliver accurate and detailed solutions for Cleo Cloud software.