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The IT Technical Support role involves assisting with the maintenance of technology equipment at Aulani Resort, ensuring effective operation of communication systems, Point of Sale systems, and various guest technologies. Responsibilities include problem identification, troubleshooting, and coordinating technical support efforts to resolve issues effectively.

The Associate Technical Support Specialist will maintain computer systems and IT equipment, communicate with teams to ensure production readiness, install and configure software, troubleshoot software issues, and manage user expectations with a focus on excellent client service.

The Technical Support Specialist will maintain computer systems, ensure IT equipment is operational, install and configure software, and troubleshoot issues in a Linux and Windows environment. They will communicate with teams to manage expectations and resolve technology needs swiftly.