As a Technical Support Representative, you'll become an expert on Drata's platform, assisting customers with deployment, troubleshooting technical issues, and providing support via chat, email, and video. You will collaborate with customer success managers and contribute to team learning by sharing knowledge and mentoring others.

As a Technical Support Representative in APAC, you will tackle technical challenges, troubleshooting customer issues related to cloud infrastructure, software, and help in deploying Drata. You'll communicate through various channels and work with customer success teams to ensure customer satisfaction and relay feedback to product teams.

The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.