The Global Scale Specialist will focus on customer adoption and success, ensuring implementation, enabling customer engagement, managing escalations, and driving renewals through strategic relationship building and reporting on customer health.

The Senior Network Support Engineer will interact with customers to identify and resolve technical issues, manage support forums, participate in 24x7 support coverage, and improve workflows. Candidates should have robust networking knowledge and customer support experience.

As a Customer Success Specialist at Cisco ThousandEyes, you'll support customer journeys, communicate objectives, and lead projects to ensure customer satisfaction and retention. Responsibilities include driving customer health, assisting with escalations, and developing long-term relationships with clients while leveraging technology to achieve success.