CS Data Analysis Manager

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

The Customer Success Data Analysis Manager will play a critical role in supporting the Customer Success team through data analytics and integrations. Reporting to the Senior Manager of Customer Success Strategy, Planning & Operations, this position is integral to defining and developing the strategy for our global Customer Success team. This senior role will leverage advanced analytical and data integration skills alongside strong stakeholder management to drive insights and improvements across Customer Success operations.

What You’ll Do

• Work with large, complex datasets to prepare, transform, aggregate, analyze and visualize customer data.
• Work with key stakeholders on data visualization projects from ideation to ongoing maintenance and management, delivering insights to the business through Tableau and Salesforce dashboards. 
• Spearhead data integration and automation projects, working cross-functionally with system data owners, infosec and product analytics. 
• Perform ad hoc spreadsheet analytics with minimal supervision, utilizing pivot tables, VLOOKUP, and complex formulas.
• Develop advanced Salesforce custom reports and dashboards to support data-driven decision-making.
• Utilize intermediate SQL skills to understand and manipulate relational database structures.
• Work autonomously on highly complex problems, leveraging strong project management and problem solving skills.

Qualifications

• Experience with Salesforce custom reporting and dashboard creation.
• Ability to create user-friendly dashboards in Tableau (preferred) or PowerBI.
• Adept proficiency in spreadsheet analytics, including pivot tables, VLOOKUP, complex formulas and charts.
• Past experience with regression testing, predictive modeling, and hypothesis testing.
• Understanding of relational database structures with intermediate SQL skills.
• Familiarity with BigQuery and ETL processes.
• Knowledge of Python and inferential statistics is a plus.
• Ability to work independently and manage time effectively.
• Demonstrated cross-functional collaboration and stakeholder management.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.