Top Customer Success Jobs
The Senior MIM Specialist leads the response to major incidents, ensuring effective communication and coordination among teams for swift resolution. This role involves maintaining compliance with ITIL standards, managing incident processes, collaborating with Executive Leadership, and driving continuous improvement initiatives.
The Senior MIM Specialist leads the response to major incidents, ensuring effective resolution and communication among teams and stakeholders. They manage incident processes, oversee adherence to best practices, and drive continuous improvement initiatives. Collaboration with Executive Leadership and various IT teams is key to optimizing incident management and ensuring timely updates.
The Major Incident Management Specialist leads the response to significant incidents, ensuring swift resolution and effective communication across teams and stakeholders. Responsibilities include managing incident processes, maintaining compliance with ITIL standards, and driving continuous improvement initiatives to optimize performance.
The Director II of Customer Experience and Creative Direction will lead the product management team to enhance customer experience across Ahold Delhaize USA's digital properties. This role focuses on product vision development, managing cross-functional teams, executing complex projects, and achieving key business metrics while ensuring effective communication with stakeholders.
The Admin Customer Care Representative is responsible for managing level 1 customer support, providing direct assistance to both store personnel and customers. Duties include handling customer inquiries via phone and email, documenting issues, providing resolutions or escalating problems, and ensuring excellent customer service to enhance loyalty. Additionally, the role involves utilizing problem-solving skills to troubleshoot and resolve complex issues, while tracking contact status until resolution.
The Admin Customer Care Representative manages level 1 customer support for store personnel and customers, ensuring service levels are met. Responsibilities include addressing inbound inquiries, documenting and resolving problems, providing support for technology and operations, and escalating complex issues as necessary. The representative enhances customer loyalty through effective engagement via phone and email.
The Admin II B&M Customer Care Representative is responsible for managing level 2 customer support and escalations. This role involves providing direct support to both store personnel and customers, ensuring service levels are met, gathering and analyzing data during problem resolution, and escalating issues as necessary, while maintaining excellent customer service.
As a Learning Administration Specialist, you will manage the SuccessFactors LMS, consult with brand learning specialists, troubleshoot LMS issues, and report on learning program results. You will also support multiple domains, coordinate LMS changes, and mentor team members while ensuring compliance with service levels for issue resolution.
The Learning Administration Specialist is a subject matter expert in SAP SuccessFactors Learning Management System (LMS), responsible for providing support across multiple brands, managing system functionalities, conducting troubleshooting, and performing UAT and testing. They will also mentor admins and participate in continuous improvement efforts.
As an Organizational Development Specialist II, you'll evaluate and support teams to enhance personal and professional growth. You will influence HRBPs, develop OD strategies, and implement initiatives that foster continuous improvement and team effectiveness. Responsibilities also include training, assessing systems, and advising leaders on development opportunities.
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