Top Customer Success Jobs
As a Senior Onboarding Specialist at Klaviyo, you will guide new customers through their onboarding process, manage relationships, and provide strategic support to ensure successful implementation. You will diagnose software issues, offer insights related to marketing and ecommerce, and improve customer experiences by collaborating with product and engineering teams.
As a Deal Desk Specialist at Klaviyo, you will support global sales and customer success teams by providing quoting and deal structure assistance. Your role involves creating scalable processes, collaborating with cross-functional teams, and ensuring compliance with revenue recognition guidelines. You will also review non-standard deal structures, promote operational excellence, and provide creative solutions for complex deals.
As a Deal Desk Specialist, you will collaborate with sales and customer success teams, providing support for quoting and deal structures. Your role involves developing scalable processes, reviewing pricing requests, and ensuring compliance with revenue recognition guidelines. You'll drive initiatives across cross-functional teams to enhance operational excellence and optimize deal-making activities.
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The Deal Desk Specialist will support the Revenue Operations team by providing quoting and deal structure assistance to sales and customer success teams. Responsibilities include developing scalable processes, reviewing non-standard deals, and collaborating with cross-functional teams to ensure successful deal completion and compliance with internal guidelines.
As a Principal Enablement Partner at Klaviyo, you'll develop and implement enablement programs to support Customer Success Managers. Your role involves creating training, fostering collaboration, measuring initiative effectiveness, and mentoring CSMs to enhance customer relationships and success.
The Procure to Pay Specialist will manage the entire Procure-to-Pay process for a specific category, assisting with procurement requests, purchase requisitions, invoice entry, and collaboration with Category and Accounting Managers. Responsibilities include maintaining stakeholder relationships, ensuring purchase order accuracy, monitoring invoices, and expediting requests while collaborating with various internal teams.
The Principal Enablement Partner will develop and implement comprehensive training and enablement programs for Customer Success Managers at Klaviyo. Responsibilities include collaborating with leadership on initiatives, fostering a supportive environment, measuring performance metrics, and providing mentorship to enhance CSM effectiveness and customer relationships.
The Billing Specialist at Klaviyo will manage customer billing processes, review contracts for accuracy, create invoices, handle Zendesk inquiries, support financial close cycles, and contribute to billing improvement projects. This role requires collaboration with various teams and strong organizational skills to thrive in a fast-paced environment.
As a Customer Education Specialist at Klaviyo, you will facilitate customer and partner success through the adaptation and execution of educational materials. This role involves delivering engaging training sessions, collaborating with various teams to align learning objectives, measuring success, and supporting a growing customer base with a focus on customer-centered engagement.
Customer Success Managers at Klaviyo are responsible for ensuring customer satisfaction and driving growth for their clients by developing customized success plans, addressing performance issues, and sharing feedback on product improvements. They manage relationships with around 80 customers and work collaboratively within a team to mitigate churn risk and enhance customer engagement.
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