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The Billing Specialist will manage customer accounts, handle invoicing and payments, address billing inquiries and discrepancies, maintain contracts, and collaborate across departments to ensure accurate billing aligned with customer software usage.
As a Solutions Specialist at Crunchtime, you will support customer implementation by managing data and configuration tasks, ensuring overall customer success. You will communicate effectively with customers to drive successful implementations and optimize product value through a consultative approach, all while advocating for customers internally with the Product team.
The Customer Support Analyst role focuses on delivering high-quality support to customers using the CrunchTime platform. Responsibilities include troubleshooting issues, collaborating with teams to enhance the customer experience, and communicating customer needs to product and engineering teams.
The VP of Customer Support will lead global customer support operations, designing and executing strategies to ensure high customer satisfaction and retention. Responsibilities include operational oversight, team development, customer advocacy, budget management, and ensuring compliance with regulations while utilizing data analytics for improvement.
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