Top Customer Success Jobs
The Processing Specialist will handle policy processing transactions including issuance, changes, and renewals across multiple lines of business. Responsibilities involve reviewing transactions for accuracy, training new and current staff, communicating with underwriting, and managing workflow activities. The role emphasizes teamwork and detailed customer service.
The Processing Specialist handles policy processing transactions including policy issuance, changes, and renewals in multiple lines of business. They train and guide less experienced staff and ensure the accuracy of business transactions, communicating with underwriting and branches to resolve discrepancies.
The Complex Claims Representative manages and resolves complex accounting malpractice claims by evaluating coverage, assessing liability, negotiating settlements, and ensuring compliance with regulatory requirements. They interact with insureds and claimants, maintain claim documentation, and collaborate with internal and external partners to achieve quality outcomes. They also stay updated on insurance laws and trends.
The Complex Claims Representative is responsible for managing and resolving accounting malpractice claims, verifying coverage, assessing liability, negotiating settlements, and ensuring compliance with insurance regulations while maintaining customer satisfaction and achieving quality standards.
The Claims Representative position at CNA involves managing low to moderate complexity commercial claims under supervision. Responsibilities include investigating claims, verifying policy coverage, maintaining documentation, and ensuring customer satisfaction through effective communication. The role requires collaboration with internal and external partners, negotiating settlements, and ensuring compliance with regulatory requirements. The position aims for high-quality service and timely resolution of claims.
Manage commercial claims with low to moderate complexity. Responsibilities include investigating and resolving claims, verifying policy coverage, maintaining documentation, and ensuring customer satisfaction through effective communication. The role involves establishing reserves, conducting investigations, and collaborating with internal and external partners to achieve quality outcomes.
The Claims Representative manages commercial claims of low to moderate complexity, ensuring compliance with company protocols and customer service standards. Responsibilities include verifying policy coverage, communicating with customers, conducting investigations, and maintaining documentation. The role requires collaboration with internal and external partners to achieve timely and effective claims resolution.
The Sr. Client Services Manager at CNA develops and directs claim service strategies, manages relationships with clients, agents, and brokers, and ensures customer satisfaction through effective communication and service delivery. This role requires collaboration with various stakeholders to maintain competitive positioning and drive retention and cross-sell goals while customizing measurement tools for monitoring service effectiveness.
Responsible for developing and directing claim service strategies, managing underwriting and agency relationships, monitoring account renewals, and maintaining customer satisfaction. Builds and maintains business relationships with clients, agents, and brokers, leads client service goals, and resolves claim service issues. Develops new products based on client input and profitability goals.
As a Sr. Client Services Manager at CNA, responsible for developing and directing claim service strategies, managing underwriting and agency relationships, and driving customer satisfaction within defined service standards. Collaborates with underwriting, builds and maintains business relationships, leads development of client service goals, and serves as a knowledgeable resource for internal and external customers.
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