Top Customer Success Jobs
The Training, Onboarding, and Development Specialist designs, implements, and manages training programs for new employees and ongoing professional development for existing staff, collaborating with management to identify training needs and promote a culture of continuous learning.
The VoIP - RingCentral Specialist will manage and optimize the cloud-based VoIP system at MyBambu, ensuring high-quality communication through troubleshooting, staff training, and system integration. Responsibilities include monitoring performance, maintaining compliance, and reporting on metrics to recommend system enhancements.
The Consumer Compliance Specialist oversees the implementation of policy and regulatory requirements related to consumer protection and banking. Responsibilities include monitoring compliance with federal regulations, managing communication with partners and vendors for adherence to standards, developing compliance policies, training staff, and resolving customer complaints related to regulatory bodies.
As a Junior Product Manager at MyBambu, you will assist in the requirement gathering, configuration, and deployment of software solutions, engage with vendors, support project management during planning, develop training materials, troubleshoot issues, and maintain bilingual documentation.
The Customer Care Specialist at MyBambu will be responsible for providing exceptional customer service through phone, email, and chat. This includes answering inquiries, resolving issues, troubleshooting technical challenges, and guiding customers through the app. The role requires knowledge of banking and proficiency in Microsoft Office and Salesforce to document interactions and enhance customer support processes.
MyBambu is offering internal promotional opportunities for positions such as QA Specialist, Compliance Specialist, Digital Investigation, and Vendor Management. Employees must be off probation and maintain a clean performance record to apply. They are encouraged to communicate with their supervisors about their interest and submit an updated resume when applying.
The Customer Care Specialist at MyBambu is responsible for delivering exceptional customer service, providing technical support, resolving customer inquiries about transactions and account management, and utilizing software like Microsoft Suite and Salesforce. The role also includes collaborating with other teams to enhance customer support processes.
As a Manual Identification Verification Specialist, you will authenticate customer identification documents, ensure compliance with regulations, and maintain accurate data records. You'll communicate with customers for clarification, collaborate with teams to resolve discrepancies, and provide customer support during the verification process, all while adhering to compliance guidelines.
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