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Top Customer Success Jobs in Chicago, IL
The Senior Director of Customer Success at CertifID is responsible for driving customer satisfaction, retention, and growth by leading a team of Customer Success Managers. This role involves standardizing engagement models, optimizing processes, collaborating cross-functionally, and implementing strategies for customer success and product adoption.
The Sr Customer Success Operations Analyst optimizes customer success initiatives through data analysis, process development, and cross-department collaboration. They create reports, track KPIs, and implement tools to enhance customer experiences and drive business growth. The role involves developing scalable programs to boost onboarding and retention while identifying process automation opportunities.
The Vice President of Professional Services will lead the development and management of Delivery Assurance Services, build a performance-driven team, and ensure effective change management as the business grows. Responsibilities include talent development, budget management, and customer engagement.
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As a Customer Implementation Manager at Apploi, you will lead customer implementations, act as a primary contact throughout the implementation process, provide training on Apploi products, and collaborate with various teams to ensure customer success. Your role involves engaging with healthcare clients to facilitate their use of the platform and ensuring a positive customer experience.
The Senior Customer Success Manager will enhance customer relationships, ensuring optimal use of the LogScale/Next-Gen SIEM suite. Responsibilities include driving engagement, managing renewals, leading strategic reviews, and leveraging internal resources to ensure customer satisfaction and success.
As a Support Engineering Intern, you will enhance customer experience by optimizing support platforms, automating workflows, analyzing data for improvements, and collaborating with teams to implement effective solutions. You will also develop AI-driven processes to streamline customer interactions and report on performance metrics.
The Customer Success Director will build strong client relationships, manage inquiries, support requests, and drive product adoption of Gradient AI's solutions in health insurance underwriting. Responsibilities include identifying pain points, contributing to client satisfaction metrics, supporting contract renewals, and leading user training.
As a Customer Success Manager, you will be the trusted advisor for SMB clients, ensuring they achieve maximum value from Zone & Co's products. You will build relationships, monitor customer health, resolve issues, conduct business reviews, and implement engagement programs to boost adoption and retention.
The Scaled Customer Success Manager at Red Canary will assist customers in optimizing their use of the Red Canary portal, troubleshoot product issues, and provide guidance on best practices. This role involves managing requests through a shared ticketing system, conducting proactive outreach, and identifying additional value opportunities for customers.
The Major Client Services Manager at zLinq will deliver exceptional customer service, oversee complex accounts with significant monthly communication spend, manage onboarding, identify optimization solutions, resolve billing issues, and ensure outstanding client communication.
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