Top Customer Success Jobs in Chicago, IL

The Client Billing Dispute Analyst is responsible for managing customer escalations related to billing inquiries, maintaining communication with clients, and coordinating resolution efforts with internal departments. The role involves researching complaints, crafting responses, and ensuring compliance with critical deadlines while maintaining thorough documentation and reporting status updates.

The Senior Customer Engineer will serve as the primary technical support to customers, translating their requirements into product specifications for the R&D team. Responsibilities include participating in product design, ensuring product quality through testing, and providing technical support and troubleshooting. The role requires strong technical knowledge in 4G/5G technologies and networking, along with excellent communication skills for customer engagement.

The Client Implementation Specialist will provide custom software integrations and support for clients, including installation, troubleshooting, and training on DataTrak. They will manage customer relationships, execute project development support tasks, and provide effective communication between various teams and clients.

The Senior Customer Success Manager at Thales will drive customer adoption and success by acting as a primary contact post-implementation, conducting health checks, developing trusted advisor relationships, and managing risk for product adoption. This role focuses on ensuring customers achieve maximum return on investment from Thales services, resulting in enhanced satisfaction and business growth.

The Senior Customer Success Manager will oversee customer onboarding and adoption, drive product utilization, conduct health checks, and maintain executive relationships. Responsibilities include identifying renewal risks, ensuring customer satisfaction, and collaborating with internal teams to align services with business goals.

The Quality Assurance Specialist will assess insurance marketing presentations for accuracy, conduct quality assessments, report results, work with various departments to address quality issues, maintain organized records, generate performance scorecards, and identify areas for process improvement.

As a Customer Engineer at BrowserStack, you will assist clients in utilizing our software testing platform effectively, helping to troubleshoot issues and ensure a smooth user experience. You will engage directly with customers to provide solutions and enhance their understanding of our products.