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Top Customer Success Jobs in Chicago, IL
As an Enterprise Customer Success Manager at Upwork, you'll partner with customers to achieve their talent and workforce goals. Responsibilities include driving adoption of the Upwork platform, building Customer Success Plans, maintaining engagement with hiring managers, and collaborating with multiple teams to enhance customer experience. You'll also contribute to product feedback and retention strategies while managing multiple projects and fostering trusted relationships with key stakeholders.
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.
As a Customer Success Representative, you will serve as the primary point of contact for clients, ensuring their satisfaction and retention through personalized support, training, and problem resolution. You will collaborate with internal teams to understand client needs and provide solutions, while also tracking customer engagement data and delivering training to enhance product usage.
The Customer Success Manager will ensure customers realize the value of Elite's products by driving product adoption, retention, and expansion through proactive engagement and education initiatives. Responsibilities include developing relationships with customers, addressing their needs, delivering training, and collaborating with internal teams to optimize service delivery.
The Customer Success Manager will manage relationships with SMB clients, enhance product adoption, ensure customer satisfaction, and promote growth. Responsibilities include strategic advisement, program management, and collaboration with Sales to optimize customer experiences and meet key performance goals.
As a Support Engineer, you will provide specialized support for Grafana Labs customers, troubleshoot issues across the observability stack, evaluate errors in dashboards, manage customer cases, and contribute to the internal knowledge base. You will engage with customers to deliver solutions and improve their experience with the product.
The Technical Account Manager (TAM) at Corelight will establish key relationships with strategic customers, driving product adoption and delivering post-sales support. Responsibilities include collaborating with sales, engineering, and product management teams, managing customer implementations, providing technical advocacy, troubleshooting, and documenting interactions in the ClientSuccess platform.
The Senior Contracts Specialist - SLED at GuidePoint Security focuses on managing SLED client contracts. Responsibilities include reviewing contracts for compliance, managing RFPs, developing relationships with government contracting officers, and integrating compliance tools. The role requires knowledge of regulatory requirements and effective project management skills.
The Customer Support Specialist will advocate for clients in the legal tech industry, ensuring they achieve positive outcomes with LollyLaw. Responsibilities include supporting customers via email and phone, troubleshooting issues, onboarding new clients, creating help center materials, and collaborating with stakeholders to meet evolving needs.
As a Wealth Management Specialist, you will provide tailored wealth management solutions to Field Representatives, support them through phone interactions, analyze investment portfolios, offer training, and manage sales territory to enhance the growth of wealth management businesses.
Top Companies in Chicago, IL Hiring Customer Success Roles
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