Top Customer Success Jobs in Boston, MA
The Support Representative at Wellist will assist patients, employees, and families by providing personalized information and support through phone and email communications. Responsibilities include answering questions, handling inquiries, and maintaining confidentiality. The role requires excellent communication skills and technology proficiency, alongside previous experience in customer service and call center environments.
As a Customer Success Manager, you will build relationships with customers, connect their marketing goals with the API-driven product, collaborate with technical teams, and manage a portfolio of accounts to drive product adoption, retention, and growth.
The FCAT Relationship Manager engages with clients and manages client expectations for Fidelity's sales and relationship management teams. They ensure successful execution of client engagement activities, deliver effective briefings and tours, and collaborate across business units for technology evaluation initiatives.
The Community Support Specialist will conduct in-home visits to assist adult foster care members in paperwork processing and using the FreedomCare mobile app. They will support the Care Manager and LPN with quality service checks, provide health education, participate in care plan development, and conduct periodic quality visits while ensuring compliance with agency policies.
The Senior Manager, Customer Experience will oversee customer-facing teams, improve customer registration and onboarding processes, develop customer success strategies, monitor key metrics, and drive continuous improvement. This role necessitates collaboration with other departments to advocate for customer needs and ensure high satisfaction levels.
As a Technical Consultant at Veeva Systems, you'll design and implement custom user experiences, focusing on data visualization. You will lead customer workshops, develop solutions on Force.com, and create internal tools to support clients. This role requires strong front-end web development skills and experience with modern JavaScript frameworks.
The Fund Reporting Specialist will manage fund reporting tasks, including preparing financial statements for various fund types, collaborating with financial reporting managers, and ensuring compliance with accounting rules. The role involves liaising with auditors, overseeing audit cycles, and assisting with regulatory reporting while maintaining accurate accounting records.
As a Technical Customer Success Manager at DigitalOcean, you will provide strategic guidance and support to business customers, helping them design and optimize their cloud infrastructure. Your role includes technical consultation, customer advocacy, and collaboration with internal teams to enhance customer experience and achieve their business goals.
The Quality Control Specialist will lead analytical method implementation for GMP testing in a new laboratory. Responsibilities include maintenance of the QC lab, performing release and stability testing, training junior analysts, and overseeing instrument qualifications and troubleshooting. The role requires collaboration for timely analysis completion and data integrity management.
The Senior Consultant, Technical Account Management at Showpad acts as the main technical contact for customers, ensuring their success by aligning their technical requirements and business objectives with Showpad's products. Responsibilities include managing customer relationships, providing technical guidance, and demonstrating comprehensive product knowledge to maximize customer engagement and satisfaction.
Top Companies in Boston, MA Hiring Customer Success Roles
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